At the core of health care, medical professionals are human beings caring for other human beings. Throughout a person’s experience with health care, they interact with many people, including doctors, nurses, lab technicians and housekeeping staff. Those points of contact can shape the patient's own feelings and medical outcomes. Today, people in medicine are working to improve the patient experience, which includes changing the doctor-patient interaction to get better results.
In this edition of HealthConnections, Victoria Niederhauser, dean of the University of Tennessee College of Nursing, talks about how the U.S. can improve the patient experience. She speaks with Dr. Carole Myers.